Complaints Policy – Smile2day
Effective Date: 20 March 2026
At smile2day, we are committed to providing high-quality dental care and excellent patient service. If you are unhappy with any aspect of our service, we want to hear from you so we can resolve the issue promptly and effectively.
1. How to Make a Complaint
You can raise a complaint by contacting us via:
- Email: contact@smile2day.co.uk
- Phone: 01539 296786
- In person: 5 Sandes Ave, Kendal LA9 4LL, United Kingdom
When making a complaint, please include:
- Your full name and contact details
- Details of the treatment or service you are complaining about
- Any supporting information or documents
2. Complaints Procedure
Once we receive your complaint:
- We will acknowledge it within 3 working days.
- The complaint will be investigated by a senior member of staff.
- We aim to provide a full response within 15 working days.
- If additional time is required, we will notify you and provide an expected resolution date.
3. Escalation
If you are not satisfied with our response:
- You may escalate your complaint to the General Dental Council (GDC) or other relevant regulatory bodies.
- Contact details for the GDC: https://www.gdc-uk.org
4. Confidentiality
All complaints are handled confidentially. Information will only be shared with staff involved in resolving the issue or as legally required.
5. Commitment to Improvement
We value your feedback and use complaints as an opportunity to improve our services. All complaints are reviewed regularly to ensure we maintain high standards of care.
Contact Information
smile2day
5 Sandes Ave, Kendal LA9 4LL, United Kingdom
Email: contact@smile2day.co.uk
Phone: 01539 296786